Privacy Policy

A Friendly Note About Your Privacy

Look, we get it - privacy policies can be pretty dry reading. But here at Pyrethral Quintho Hotel, we're big believers in being upfront about how we handle your personal information. Whether you're booking a room, enjoying our spa, or just browsing around our website, you deserve to know what's happening with your data.

This policy covers everything from our main website to your stays with us, and yep, even those spa appointments and dinner reservations. We're committed to protecting your privacy while making sure you get the personalized service that makes your visit special.

By using our services or staying at our property, you're agreeing to what's outlined here. If something doesn't sit right with you, give us a shout - we're always happy to chat about concerns.

What Information We Collect

How We Actually Use Your Information

We're not in the business of collecting data just for the sake of it. Here's what we do with your info:

We also use anonymized data to improve our services - like figuring out which spa treatments are most popular or what times our restaurant gets busiest.

Who We Share Your Info With

We're pretty selective about this. Your information isn't for sale, and we don't blast it out to random companies. Here's who might see it:

Cookies and Tracking Technologies

Not the chocolate chip kind, unfortunately. These are small files that help our website work better and remember your preferences.

You can manage cookie preferences through your browser settings. Just know that disabling certain cookies might make some features not work as smoothly.

Your Privacy Rights

Under Canadian privacy laws (specifically PIPEDA), you've got some solid rights when it comes to your personal information:

To exercise any of these rights, shoot us an email at reservations@pyrethralquintho.info or call us at (604) 555-0192. We'll respond within 30 days.

How We Keep Your Data Safe

Security's a big deal for us. We use industry-standard measures to protect your personal information:

• SSL encryption for all data transmitted through our website
• Secure servers with regular security updates and monitoring
• Restricted access to personal data - only staff who need it for their jobs can see it
• Regular security audits and vulnerability testing
• Staff training on data protection and privacy practices

That said, no system's 100% foolproof. While we do everything we can to protect your info, we can't guarantee absolute security. If there's ever a data breach that affects you, we'll let you know right away and tell you what steps to take.

How Long We Keep Your Information

We don't hang onto your data forever - that'd be weird and unnecessary. Here's our general approach:

• Booking and Guest Records: We keep these for 7 years after your stay for accounting and legal reasons
• Marketing Communications: Until you unsubscribe or we haven't heard from you in 3 years
• Website Analytics: Anonymized data kept for up to 2 years
• Security Footage: Usually deleted after 30 days unless needed for an investigation

Once the retention period's up, we securely delete or anonymize your information so it can't be traced back to you.

Children's Privacy

Our website and services aren't designed for kids under 16, and we don't knowingly collect personal information from children. If you're booking for a family with kids, that's totally fine - just make sure a parent or guardian handles the reservation.

If we discover we've accidentally collected information from a child, we'll delete it as quickly as possible. Parents, if you think your child's given us information, please reach out so we can sort it out.

International Guests

We're based in British Columbia, Canada, and that's where your data's stored and processed. If you're visiting us from outside Canada, keep in mind that Canadian privacy laws will apply to how we handle your information.

Canadian privacy protection's pretty robust - we've got PIPEDA looking after personal data, which provides strong safeguards similar to what you'd find in Europe or other developed countries.

If you're coming from the EU and have concerns about GDPR compliance, don't worry - PIPEDA's recognized as providing adequate protection. But if you've got specific questions, we're happy to chat about it.

Changes to This Policy

We might update this privacy policy from time to time - maybe because of legal changes, new services we're offering, or just to make things clearer. When we make significant changes, we'll let you know through:

• A notice on our website homepage
• Email notification if you're subscribed to our communications
• Updated date at the top of this policy

We'd recommend checking back here occasionally, especially if it's been a while since your last visit. Continuing to use our services after changes means you're cool with the updated policy.